To ensure efficient and high-quality support for YouTube Native Ads services, we have established the following guidelines. Please adhere to these principles to streamline the process and maintain excellent customer satisfaction:

1. Speed-Up Requests: If customers request faster processing, you may inform them that the request has been escalated. You do not need to notify us separately, as we will handle it automatically.
   
2. Orders Not Started After 24 Hours: For orders that have not started after 24 hours or if you want to cancel an order at any time, please notify us. The cancellation process may take up to 6 hours at most.
   
3. Incorrect or Duplicate Links: Orders with incorrect or duplicate links will be canceled automatically.
   
4. Orders with Pre-Existing High View Counts: For orders with a pre-existing large number of views, we may delay the start for a few hours to verify that the video is not experiencing a drop in views. This avoids potential misuse of warranty services.
   
5. Priority for Large Orders: Orders of 300,000 views or more can be prioritized upon request if the customer specifically asks for it.
   

These rules are designed to help both parties—us and our resellers—save time while maintaining high service quality. Thank you for following these guidelines to ensure smooth collaboration and exceptional support.

Best regards,
SmmCloud Team